Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must meet our return/refund criteria and be in the same condition that you received it, sealed and unopened in its original packaging. Food items that are open cannot be returned.

Return/Refund Criteria

We will honor either a refund or replacement if it meets the following criteria:
-Faulty Product: product has a manufacturing defect
-Wrong Product: product sent does not match your order

To start a return, send us an email at info@sweetsmithworkshop.com

Please provide us with the following information regarding your return:
-Reason for returning the product
-Photo(s) indicating issue/defect with the ordered product
-Order # provided at time of checkout

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@sweetsmithworkshop.com.